frequent questions
How and where do I purchase your jewelry?
If you are comfortable purchasing online, we accept payment through PayPal.
If you would like to place an order over the phone, please call us at 503.577.3110.
You may also visit the retailers who carry our jewelry as listed on our contact page.
I've placed an order. How long will it take until I receive my jewelry?
Orders are filled within 2-3 days and standard delivery usually takes 3-5 business days.
What is your return policy?
You may return your jewelry within 30 days of purchase for a store credit or exchange.
What happens if my jewelry needs to be repaired?
Due to the delicate nature of jewelry, sometimes repairs are needed. We will usually repair your jewelry at no cost to you.
May I order my piece of jewelry longer or shorter?
Absolutely! Please let us know the length you require so we can make it fit you perfectly. We want you to be comfortable and enjoy wearing Girl in the Pearl jewelry.
There appears to be a flaw in a stone and/or pearl on my piece of jewelry.
Is there something wrong with the quality?
Due to the organic nature of stones and pearls, irregularities in color and texture occur. We consider these irregularities to be "character" that gives each stone and pearl a unique personality.
How do I care for my Girl in the Pearl jewelry?
Jewelry is best stored on a soft, flat surface. Bright silver will tarnish over time and a polishing cloth may be used to restore the original shine. Do not use a polishing cloth on oxidized silver as it will remove the darkened color. Most importantly, apply all cosmetics, perfumes and hair products before putting on and wearing your jewelry. These products can alter the delicate colors of stones and pearls and aid in the weakening of silver wires and clasps.
Do you make custom jewelry pieces? I am getting married and would like coordinating necklaces and bracelets for my bridesmaids.
Yes, we make custom pieces and would be happy to consult with you. Please contact us by filling out the form on the contact page or you may reach us by phone at 503.577.3110 or email heather@girlinthepearl.com.
If you are comfortable purchasing online, we accept payment through PayPal.
If you would like to place an order over the phone, please call us at 503.577.3110.
You may also visit the retailers who carry our jewelry as listed on our contact page.
I've placed an order. How long will it take until I receive my jewelry?
Orders are filled within 2-3 days and standard delivery usually takes 3-5 business days.
What is your return policy?
You may return your jewelry within 30 days of purchase for a store credit or exchange.
What happens if my jewelry needs to be repaired?
Due to the delicate nature of jewelry, sometimes repairs are needed. We will usually repair your jewelry at no cost to you.
May I order my piece of jewelry longer or shorter?
Absolutely! Please let us know the length you require so we can make it fit you perfectly. We want you to be comfortable and enjoy wearing Girl in the Pearl jewelry.
There appears to be a flaw in a stone and/or pearl on my piece of jewelry.
Is there something wrong with the quality?
Due to the organic nature of stones and pearls, irregularities in color and texture occur. We consider these irregularities to be "character" that gives each stone and pearl a unique personality.
How do I care for my Girl in the Pearl jewelry?
Jewelry is best stored on a soft, flat surface. Bright silver will tarnish over time and a polishing cloth may be used to restore the original shine. Do not use a polishing cloth on oxidized silver as it will remove the darkened color. Most importantly, apply all cosmetics, perfumes and hair products before putting on and wearing your jewelry. These products can alter the delicate colors of stones and pearls and aid in the weakening of silver wires and clasps.
Do you make custom jewelry pieces? I am getting married and would like coordinating necklaces and bracelets for my bridesmaids.
Yes, we make custom pieces and would be happy to consult with you. Please contact us by filling out the form on the contact page or you may reach us by phone at 503.577.3110 or email heather@girlinthepearl.com.